Phone: (210) 418-ROOF
E-mail: mike@RattlerRoofing.com
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Roof Insurance Claims in San Antonio

Hail or wind damage? We inspect your roof for free, document the damage with photos and meet your adjuster on the roof.

Call (210) 418-ROOF

or Request a free inspection

Prefer to text? Text (210) 418-ROOF

How the Claim Process Works

You file the claim with your insurance company yourself. We handle the roof side: finding the damage, showing it to your adjuster and doing the work.

1. Free inspection

We walk your roof and take photos of any storm or hail damage. You get the photos, so you can decide whether to file a claim.

2. You file the claim

If there is damage, you call your insurance company and open a claim. They will assign an adjuster. If you need help filing your claim, we can walk you through it. We’ll help you start the claim and give you our inspection photos and a written estimate to send to your insurer.

3. We meet your adjuster

We meet the adjuster on your roof and show them the damage we found.

4. Estimate review

We check the insurance estimate against your roof. If items are missing, we work with a supplement specialist to request them from your insurer.

5. Repair or replacement

We repair or replace the roof, then send you photos of the finished work.

No claim? No problem. We also give straight cash bids. Financing available — ask us about financing.

We’re roofers, not public adjusters. Not sure what your policy covers? Your insurance agent or carrier can tell you, and we’re glad to help you get in touch with them.

Not sure you have damage? Start with a free roof inspection. If the damage is small or your claim isn’t approved, we can still fix it. See Roof Repair.

Hail Damage We Document

Hail hits and granule loss across asphalt shingles, Fredericksburg, TX
Hail-damaged shingles near a roof hip, Fredericksburg, TX
Hail hits across asphalt shingles, Fredericksburg, TX
Hail dents across a garage door, Fredericksburg, TX
Hail-dented downspout on a stone home, Fredericksburg, TX
Window screen torn by hail, Fredericksburg, TX
Close-up of hail dents on a garage door, Fredericksburg, TX

Insurance Companies We’ve Worked With

We’ve helped San Antonio-area homeowners with claims through many carriers, including:

  • USAA
  • State Farm
  • Allstate
  • Farmers
  • AAA
  • Liberty Mutual
  • Farm Bureau
  • Travelers

Don’t see yours? We work with any insurance company. Call or text (210) 418-ROOF.

What to Do After a Hail or Wind Storm

  • Call or text us. (210) 418-ROOF · Text us. We’ll come out, look at the damage and tell you what we find.
  • Take photos from the ground. Get the roof, gutters, siding, window screens and any hail on the ground, with the date.
  • Stay off the roof. A storm-damaged roof can be slick and weak in spots. Let us do the climbing.
  • Cover active leaks if it is safe. Put a bucket under drips and move valuables. Only tarp from the ground or a safe spot, never in wind or rain.
  • Get an inspection before the adjuster visits. Then you know what is damaged before your insurer’s inspection, and we can be there when the adjuster comes.
  • Keep receipts. Save receipts for tarps, emergency repairs or other storm costs and give copies to your insurer.
  • Watch out for door-knockers who show up after a storm and leave town when the work is done. Hire a local roofer who’ll still be here if something goes wrong.

Hail damage? Click here

Wind damage? Click here

Leak right now? See Roof Repair for emergency tarping and repairs.

About Your Deductible

Texas law (Chapter 707 of the Texas Insurance Code) makes the homeowner responsible for paying their insurance deductible. A roofer can’t waive, absorb or rebate it, so be wary of any contractor who offers to.

“Rattler Roofing exceeded our expectations. Mike is a great communicator and kept in touch with us throughout the process of working with our insurance company for a damage claim. Rattler Roofing has exceptional customer service.”

— Jean H.

Insurance Claim FAQ

Do I need to file a claim before you inspect?
No. Call us first. We inspect your roof for free and show you photos, so you can decide whether to file a claim at all.
Will you meet my adjuster?
Yes. Tell us when your adjuster is coming and we’ll meet them on your roof and point out the damage we documented.
What if my claim is denied or the estimate is too low?
We can’t promise how your insurer will decide. What we can do is give you photos of the damage, help you ask for a re-inspection, and work with a supplement specialist to request items the estimate missed. If insurance doesn’t cover it, we’ll give you a cash bid.
Do you offer financing?
Yes. Ask us about financing when we inspect your roof.
How long do I have to file a claim?
Your policy sets the deadline. Many Texas policies require you to file within a set time after the storm, so check your policy or ask your agent, and don’t wait.
How does insurance pay for a roof?
Many policies pay in two parts: a first check after the claim is approved, and the rest after the work is done and invoiced. Your policy and adjuster have the details. You can choose your own roofer.
Request a Free Inspection

Storm damage? Call 418-ROOF

Family-owned and based in San Antonio, with over 10 years of roofing experience. We serve San Antonio and the Hill Country, including Garden Ridge, New Braunfels, Boerne, Schertz, Cibolo, Seguin, Helotes and Wimberley. The inspection is free, with no obligation.

Call (210) 418-ROOF
Financing Options

Prefer to text? Text (210) 418-ROOF

Rattler Roofing